Returns
Due to the vintage and often delicate nature of the product, we do not accept returns or issue refunds except in the event of damage in the mail.
If a return request is due to damage that occurred in the mail, we will only accept returns upon receipt of photographic evidence of damage from the buyer. If we determine that obvious damage has indeed occurred, we will either issue a refund or begin the return process. We reserve the right to require a return of the original item even if damaged.
Do note that some items are one-of-a-kind and may not be replaceable.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at thecratelabel@gmail.com.
Shipping
In the event that a return is approved, you should mail your product to: 520 E. Avenida Pico, #3301, San Clemente CA 92672, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
